Even complicated and confusing topics will be easily developed and covered if you request our help writing an essay. Place an order today!

  Instructions

Choose one of the scenarios below (A or B) to complete the assignment.

Scenario A

You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.

Scenario B

You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.

After you chose your scenario (A or B), compose a paper that addresses the elements listed below. Explain the role of knowledge management systems. Explain what is meant by expert systems. Explain what is meant by content management systems. Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system. Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits. Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems. 

Your paper must be at least two pages in length (not counting the title and reference pages), and you must also use at least two scholarly sources, one of which must come from the CSU Online Library. Any information from a source must be cited and referenced in APA format, and your paper must be formatted in accordance to APA guidelines.

testimonials icon
what advantage did the industrial revolution have on the environment...
testimonials icon
With this in mind, be sure to consider the elements of persuasive messages discussedin class, including use of language, your ability to pro...
testimonials icon
 How would you go through the process of creating a development plan to work on the areas that need improvement?...
testimonials icon
JUS 510 GC Complete Discussions Package LatestJUS510JUS 510 GC Complete Discussions Package Latest...
testimonials icon
The practice of health care providers at all levels brings you into contact with people fr...
testimonials icon
1. What is meant by the idea that race, class, and gender are interactive systems rather than individual variables? Think about your own famil...
testimonials icon
Design Study The steps at the heart of single-system (subject) research are part of the everyday practice of social work. Each day soci...
testimonials icon
Critique of Ethics in Medical Research...
testimonials icon
Write 500-540 word document Address the following point: ◾Explain the advantages and disadvantages of telephon...
testimonials icon
 Question 1Management science techniques focus primarily on observation, model construction and implementation to f...
testimonials icon
History of FDAThe purpose of this paper is to explore the micro impacts and purpose behind the FDA impacting businesses today. Wh...
testimonials icon
Module 1 – CaseHISTORY OF THE CRIMINAL JUSTICE SYSTEMCase AssignmentReview the background material. Choose what you b...

Other samples, services and questions:

Calculate Price

When you use PaperHelp, you save one valuable — TIME

You can spend it for more important things than paper writing.

Approx. price
$65
Order a paper. Study better. Sleep tight. Calculate Price!
Created with Sketch.
Calculate Price
Approx. price
$65