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Consider the following scenario:

As the management team of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

Write a 700- to 1,400-word essay, using the five step planning process that describes how your team might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your team’s proposal:

Cite at least two references, one of which may be the course textbook, to support your position.

Format your paper consistent with APA guidelines.

Click the Assignments File tab to submit your assignment. Each team member should enter the assignment section and attest to their participation on the assignment.

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